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Oracle Utilities Customer Care and Billing Release 2.4.0
4.2.2.5 Manage Loan Charges
Brief Description
Actors/Roles
Business Process Diagrams
Manage Loan Charges Detailed Process Model Description
1.1 Evaluate Customer Account Eligibility for Bill
1.2 Enter Specific Data for Bill Segments Generation
1.3 Request Calculate New Bill Segments
1.4 Identify Loan to Be Billed
1.5 Determine Bill Period, Consumption Period
1.6 Calculate Payment Amount and Loan Balances Charges
1.7 Calculate and Apply Loan Interest
1.8 Create Bill Segments Lines and Bill Segments
1.9 Mark Bill Segments as Closing Bill Segment
2.0 Stop Loan Service Agreement
2.1 Create Financial Transactions
2.1.1 Format Online Presentation
2.2 Review Bill Segments
2.3 Request Changes for Calculation of Loan Bill
2.4 Update Information
2.5 Request Delete Bill
2.6 Delete Bill
2.7 Request Delete Specific Bill Segments
2.8 Delete Bill Segments
2.9 Request Freeze Bill Segments
3.0 Freeze Bill Segments
3.1 Request Re-Bill Bill Segments
3.2 Update Bill Segments to Pending Cancel and Create New Bill Segments
3.3 Request Undo ReBill Bill Segments
3.4 Delete New Segments and Return Original Bill Segments to Frozen
3.5 Request Cancel Frozen Bill Segments
3.6 Update Bill Segments to Pending Cancel
3.7 Request Undo Cancel Bill Segments
3.8 Return Original Bill Segments to Frozen
3.9 Request Finalize Cancel Bill Segments
4.0 Update Bill Segments to Canceled
4.1 Request Add Bill Messages
4.2 Add Bill Messages
4.3 Request Complete Bill
4.4 Create Bill Message
4.5 Create Bill Messages Based on Configuration
4.6 Add Adjustments, Payments, and Bill Corrections to Affect Bill Amount
4.7 Determine Due Date, Late Payment Charge Date, and Credit Review Date
4.8 4.3.2.5a CC&B Manage Late Payment Charge
4.9 4.3.1.1d CC&B Manage Autopay
5.0 4.3.2.2 CC&B Manage Severance Process
5.1 4.3.2.5 CC&B Write Off Uncollectible Receivables
5.2 Add Additional Required Bill Messages
5.3 Update Bill with Completion Details
5.4 Review Bill
5.5 Make Necessary Changes for Bill
5.6 Request Reopen Bill
5.7 Update Current Bill to Reopen
5.8 Request Changes to Impact Balance
5.9 Update Balance
6.0 Extract Bill for Delivery
6.1 Produce Bill
6.2 Send Bill to Customer
6.3 Receives Bill
6.4 Select Accounts for Open Bill Cycle
6.5 Check Eligibility for Batch Billing
6.6 Highlight Bill Segment Exceptions
6.7 Highlight Bill Exceptions
6.8 Identify Bill Segments in Error Status
6.9 Create Bill Segment Exceptions To Do
7.0 Evaluate and Investigate Error
7.1 Resolve Error
7.2 Update Data
7.3 Request Complete To Do
7.4 Complete To Do Entry
7.5 Identify Bills in Error Status
7.6 Create Bill Exceptions To Do
Installation Options - Control Central Alert Algorithms
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